Refund policy

REFUND AND RETURN POLICY

Last Updated: September 4th, 2026
Thank you for shopping at Tribikinis.com. We are committed to providing high-quality swimwear products and excellent customer service. This Refund and Return Policy outlines the terms and conditions under which returns and refunds are processed. By making a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this policy.

IMPORTANT NOTICE: We DO NOT offer refunds for change of mind purchases. All returns must meet our eligibility criteria as outlined below, and the buyer is responsible for all return shipping costs unless the item is defective or incorrect.

1. RETURN ELIGIBILITY CRITERIA
Returns will ONLY be accepted under the following circumstances:

Defective Products: Items that are damaged, defective, or materially different from the product description
Incorrect Items: You received the wrong item, size, color, or style due to our shipping error
Manufacturing Defects: Items with stitching errors, fabric tears, missing components, or other manufacturing flaws
EXPLICITLY EXCLUDED: We DO NOT accept returns for change of mind, incorrect size selection, color preference changes, style preferences, or any other reason not listed above. Please ensure you carefully review product descriptions, sizing charts, and images before completing your purchase.

2. NON-RETURNABLE ITEMS
Due to hygiene and health regulations, the following items are NON-RETURNABLE under ANY circumstances:

Swimwear bottoms with hygiene seal removed or tampered with
Items that have been worn, washed, or used
Items without original tags or labels attached
Items that show signs of wear, staining, or damage caused by the buyer
Sale items, clearance items, or items marked as final sale
Custom-made or personalized items
Gift cards or promotional codes
3. RETURN TIMEFRAME
To be eligible for a return, items must meet the following timeframe requirements:

Return Request Window: You must contact us within 14 days of receiving your order to initiate a return request
Physical Return Deadline: Items must be shipped back to us within 7 days of receiving return authorization
Receipt Requirement: Items must be received at our returns facility within 21 days from the date of your original delivery
Late Returns: Returns received after the specified timeframe will be rejected and shipped back to the buyer at the buyer's expense. No exceptions will be made.

4. RETURN PROCESS
To initiate a return, please follow these steps carefully:

Step 1: Contact Customer Service
Email us at tribinkins2026@gmail.com with the following information:

Order number
Item name, size, and color
Reason for return (defect, incorrect item, etc.)
Clear photographs showing the defect or issue (if applicable)
Proof of purchase (order confirmation email or receipt)
Step 2: Await Authorization
Our customer service team will review your request within 2-3 business days. If your return is approved, you will receive a Return Authorization (RA) number and detailed return instructions via email. DO NOT ship items back without an RA number, as unauthorized returns will be rejected.

Step 3: Package Your Return
Ensure items are returned in their original condition:

Unworn, unwashed, and undamaged
All original tags and labels attached
Hygiene seals intact (for bottoms)
Packaged securely to prevent damage during transit
Include a copy of your RA number and order confirmation inside the package
Step 4: Ship Your Return
Ship the item to the address provided in your return authorization email. You are responsible for all return shipping costs unless the return is due to our error (wrong item sent or defective product). We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged in transit back to us.

5. RETURN SHIPPING COSTS
Buyer Responsibility: Unless otherwise specified, the buyer is responsible for paying all return shipping costs. This includes:

Domestic and international return shipping fees
Customs duties, taxes, or import fees for international returns
Insurance and tracking costs (highly recommended)
Company Responsibility: Tribikinis.com will cover return shipping costs ONLY in the following situations:

We shipped the wrong item (incorrect size, color, or style)
The item received was defective or damaged upon arrival
In these cases, we will provide a prepaid return shipping label or reimburse reasonable return shipping costs upon receipt and inspection of the returned item.

6. INSPECTION AND PROCESSING
Once we receive your return, our team will:

Inspect the Item: Verify that the item meets all return eligibility criteria (unworn, tags attached, hygiene seals intact, within timeframe)
Processing Time: Allow 5-10 business days from receipt for inspection and processing
Approval or Rejection: You will be notified via email once your return has been processed
Rejected Returns: Items that do not meet our return criteria will be rejected and may be shipped back to you at your expense
Common Rejection Reasons:

Item shows signs of wear or use
Tags or labels removed
Hygiene seal broken or tampered with
Return received outside the specified timeframe
Return reason does not qualify under our policy (e.g., change of mind)
7. REFUNDS
NO REFUNDS FOR CHANGE OF MIND: We do not offer refunds for purchases where the buyer has changed their mind about the item, selected the wrong size, or simply no longer wants the product. All sales are final unless the item is defective or we made a shipping error.

Approved Refunds
If your return is approved for a qualifying reason (defective item or our shipping error), refunds will be processed as follows:

Refund Amount: The purchase price of the returned item(s) will be refunded
Original Shipping Costs: Non-refundable unless the return is due to our error
Return Shipping Costs: Only refunded if the return is due to our error (defective or incorrect item)
Refund Method: Refunds will be issued to the original payment method used at checkout
Processing Time: Once approved, refunds typically appear in your account within 5-10 business days, depending on your financial institution
Partial Refunds
Partial refunds may be granted in the following situations:

Item shows minor signs of use or wear
Item is returned without original packaging
A restocking fee applies (see Section 8)
8. RESTOCKING FEES
A restocking fee may apply to certain approved returns:

Standard Restocking Fee: A 15% restocking fee may be deducted from your refund if the item is not in perfect, resalable condition
No Restocking Fee: Restocking fees are waived if the return is due to a defective product or our shipping error
Non-Waivable Fee: Restocking fees are non-negotiable and will be automatically deducted from approved refunds where applicable
9. EXCHANGES
We do not offer direct exchanges. If you need a different size, color, or style, you must:

Return the original item following our return process (if eligible)
Place a new order for the desired item
Wait for the return to be processed and refunded (if approved)
Important Note: If your return is not approved (e.g., due to change of mind), you will not receive a refund and cannot exchange the item. We recommend carefully reviewing product details, sizing charts, and customer reviews before purchasing to ensure you select the correct item.

10. DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please follow these steps:

Report Immediately: Contact us within 48 hours of delivery at tribikinis2026@gmail.com
Provide Evidence: Include clear photographs of the damage or defect, along with your order number
Resolution Options: We will offer a full refund, replacement, or store credit at your preference
Prepaid Return Label: We will provide a prepaid return shipping label for defective or damaged items
11. INCORRECT ITEMS SHIPPED
If we shipped the wrong item, size, color, or style, we sincerely apologize. Please:

Contact us immediately at thomassmith@tribikinis.com
Provide your order number and a description of the incorrect item
We will send you the correct item at no additional cost
A prepaid return label will be provided to return the incorrect item
12. LOST OR STOLEN PACKAGES
Tribikinis.com is not responsible for packages lost or stolen after delivery confirmation by the carrier. If your tracking information shows the package as delivered but you did not receive it:

Check with neighbors, building management, or household members
Contact the shipping carrier directly to file a claim
File a police report if you believe the package was stolen
We recommend selecting a signature-required delivery option at checkout for high-value orders to prevent theft.

13. INTERNATIONAL RETURNS
International customers are subject to the same return policy with the following additional considerations:

Return Shipping Costs: You are responsible for all international return shipping costs, including customs duties and import taxes
Customs Forms: Ensure accurate customs declarations to avoid delays or additional fees
Extended Timeframe: Allow additional time for international returns to reach our facility. Contact us if you need an extension to the standard 21-day return window.
Original Duties/Taxes: Customs duties and taxes paid upon initial delivery are non-refundable
14. STORE CREDIT
In certain situations, we may offer store credit as an alternative to a refund:

Store Credit Amount: Equal to the purchase price of the returned item
Expiration: Store credit is valid for 12 months from the date of issuance
Usage: Can be applied to future purchases on Tribikinis.com
Non-Transferable: Store credit cannot be transferred, sold, or redeemed for cash
15. FRAUDULENT RETURNS
Tribikinis.com reserves the right to refuse returns or refunds if we suspect fraudulent activity, including but not limited to:

Returning worn or damaged items claiming they were defective
Returning items purchased from unauthorized third-party sellers
Excessive or abusive return patterns
Falsifying defect claims or shipping errors
We may ban customers from future purchases if fraudulent return activity is detected. Legal action may be pursued for significant violations.

16. CONTACT INFORMATION
For all return inquiries, questions, or concerns, please contact us:

Email: tonjaadkins@tribikinis.com

Website: www.tribikinis.com

Response Time: We aim to respond to all inquiries within 2-3 business days.

17. CHANGES TO THIS POLICY
Tribikinis.com reserves the right to modify, update, or change this Refund and Return Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed of any updates.

Your continued use of our website and purchase of products after changes are posted constitutes your acceptance of the revised policy.

18. GOVERNING LAW
This Refund and Return Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which Tribikinis.com operates, without regard to its conflict of law provisions. Any disputes arising from this policy shall be resolved through binding arbitration or in the appropriate courts of said jurisdiction.

19. ACKNOWLEDGMENT
By making a purchase on Tribikinis.com, you acknowledge that you have read, understood, and agree to be bound by this Refund and Return Policy. You understand that:

NO REFUNDS are given for change of mind purchases
You are responsible for all return shipping costs unless the return is due to our error
Items must meet strict eligibility criteria to qualify for returns
We reserve the right to reject returns that do not meet our policy requirements
Please shop carefully and review all product information before completing your purchase. If you have any questions about this policy, contact us at thomassmith@tribikinis.com before placing your order.

Thank you for choosing Tribikinis.com, email us at tonjaadkins@tribikinis.com